Shipping & Delivery
Overview
Kindly note that the below shipping guide is only for reference purposes. The actual shipping period may vary depending upon holidays, customs, and circumstantial factors. Customers will be notified about the shipping status via email after the shipment has been dispatched and can also track their orders through Order Status.Shipping Policy
We are very happy to supply the shipping service for our customer. MorePro Official Store is choosing and cooperating with the most reliable shipping couriers. Customers not only enjoy fast shipping for almost all of the items on the MorePro Store, but also experience kinds of safe, and guaranteed shipping methods. Your beloved items are always packed well and nicely by our professional warehouse staff.
We have three different fulfillment centers in the United States, Canada, and China. Shipping time and shipping method is based on your location.
If the order amount is over 79USD, this is free shipping.
Wrong Address
The order logistics is based on the address you filled in when placing the order. Please check the address carefully. If you need to change the delivery address, you may need to bear the change of the delivery fee.
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time. Please contact us immediately if you believe you have provided the wrong shipping address.
Shipping Times
The shipping period mentioned in the below guide does not include the order processing time. The order processing time usually takes about 1-5 business days except for the presale products. The shipping period is only for business days excluding the holidays or non-working days. Shipping times will depend on the shipping methods.
We provide two different modes of transportation: Ordinary International Shipping and VIP shipping by air. The corresponding transportation time is:
1) Ordinary International Shipping can reach the majority of countries, while the shipping time will take longer, it will take about 10 - 25 working days to arrive after shipment.
2) VIP shipping by air will deliver the product within 5-12 working days. Expedited air transportation is fast, but it is also very expensive. If the product does not arrive within the specified time, we will refund you part of the shipping fee.
(Note: The transit time is only for reference, not applicable to some remote areas.)
Where can we deliver the package to?
We can ship to most countries in the world. Countries not shipped to include: Egypt, Turkey.
What does the shipping cost?
You can choose the shipping method when place an order,
Two shipping methods are provided for you to choose from Ordinary International Shipping and VIP shipping by air.
Shipping Method Est. Delivery Time & Shipping Cost
Ordinary International Shipping Airmail :
Delivery Time: 10 - 25 working days
Shipping Cost: Different countries charge different shipping fees, please refer to the order settlement page for details!
VIP shipping by air.:
Delivery Time : 5 - 12 working days
Shipping Cost: Different countries charge different shipping fees, please refer to the order settlement page for details!
If you have any further questions, please feel free to contact our customer service via your order detail, thanks.
When I will receive a tracking number?
Absolutely, we will provide you the tracking number for every order from MorePro Offical Store. The Tracking Number will be given once your order is shipped.
Who will take charge of the possible Customs Fees&Tax?
Taxes may apply for imported goods and are usually regulated by the country's law. MorePro Official will not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.
About custom duty, we can't guarantee it's free.
The buyer is held responsible for paying the customs duty. It's a rule in any country. It is charged by your government and used for improving people's living and public facilities. Sincerely hope you understand!
If the package cannot be delivered or returned normally because the buyer does not cooperate with customs clearance/payment of customs duties, Refund won't be processed if the buyer doesn't complete customs. buyers can neither receive the product nor refund finally.
Any questions, please feel free to contact our customer support at shop@more-pro.com
Note:
Affected by Covid-19, there will be some delay in the delivery. There are some other factors impacting delivery time, such as weather and local policy, the estimated delivery time is only for reference.